Effective Date: 1 Jan, 2024

Purpose: The purpose of this Confidentiality Policy is to ensure that all personal and health-related information provided by patients to Dr. Akshata’s Homeopathy (“we,” “our,” or “us”) is handled with the utmost care and confidentiality.

1. Scope

This policy applies to all employees, contractors, and volunteers at Dr. Akshata’s Homeopathy who have access to patient information.

2. Definition of Confidential Information

Confidential Information includes, but is not limited to:

  • Personal information such as names, addresses, phone numbers, and email addresses.
  • Health information including medical histories, treatment plans, diagnoses, and consultation notes.
  • Payment information such as credit card details and billing information.

3. Collection and Use of Information

We collect and use confidential information for the following purposes:

  • To provide homeopathic consultations and treatment.
  • To process payments and manage billing.
  • To communicate with patients about their treatment and appointments.
  • To comply with legal and regulatory requirements.

4. Access to Confidential Information

Access to confidential information is restricted to authorized personnel who need the information to perform their job duties. These individuals include:

  • Homeopathic practitioners
  • Administrative staff involved in patient care and billing
  • IT personnel responsible for maintaining our systems

5. Safeguarding Confidential Information

We implement the following measures to protect confidential information:

  • Physical Security: Confidential information is stored in secure areas with restricted access.
  • Electronic Security: Digital information is protected by encryption, firewalls, and secure passwords.
  • Training: All personnel are trained on the importance of confidentiality and the proper handling of confidential information.

6. Disclosure of Confidential Information

Confidential information will not be disclosed to third parties without the patient’s explicit consent, except in the following circumstances:

  • Legal Requirements: When disclosure is required by law or in response to a legal process.
  • Medical Emergencies: When necessary to protect the health and safety of the patient or others.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business.

7. Patient Rights

Patients have the right to:

  • Access: Request access to their confidential information.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Restriction: Request restrictions on the use or disclosure of their information.
  • Complaint: File a complaint if they believe their confidentiality has been breached.

8. Breach of Confidentiality

Any breach of confidentiality will be taken seriously and may result in disciplinary action, up to and including termination of employment or contract. Patients will be notified promptly if their information is compromised.

9. Review and Updates

This policy will be reviewed regularly and updated as necessary to ensure ongoing compliance with legal and regulatory requirements.

10. Contact Us

If you have any questions or concerns about this Confidentiality Policy, please contact us at:

Dr. Akshata’s Homeopathy
Address : Shop No 2, Om Shanti Heights Building, Near Marathi Zatka, Wagholi Rd, Sant Nagar, Lohegaon, Maharashtra 411047
Email: drakshatashomeopathy@gmail.com
Phone: +917385210104