Privacy Policy

1. Who We Are

Dr. Akshata's Homeopathy is a homeopathy clinic operated by Dr. Akshata Bhangire (BHMS, PGDEMS, DDHN, PGDCC), located at Shop No. 2, Om Shanti Heights, Wagholi Road, Sant Nagar, Lohegaon, Pune – 411047, Maharashtra, India.

This Privacy Policy governs your use of drakshatashomeopathy.com and any forms or communications submitted through this website.

2. Information We Collect

We collect information only when you voluntarily provide it. This may include:

• Contact details: Your name, phone number, and email address submitted via appointment or enquiry forms.
• Health information: Details about your health concerns shared in the appointment request form (condition description, preferred consultation type).
• Usage data: Anonymous analytics data collected through Google Tag Manager and Google Analytics (page views, session duration, device type, referral source).
• Communication records: Messages you send us via WhatsApp or email.

We do not collect sensitive financial information, payment card details, or government identification numbers through this website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To confirm and manage your appointment bookings.
• To respond to your enquiries and provide information about our services.
• To send appointment reminders or follow-up care communications.
• To improve our website and user experience using anonymised analytics data.
• To comply with applicable legal and regulatory obligations.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Cookies & Analytics

Our website uses cookies and similar technologies to understand how visitors interact with the site. Specifically:

• Google Tag Manager (GTM): Manages analytics and other tracking scripts loaded on the site.
• Google Analytics: Tracks anonymised visitor behaviour (pages visited, time on site, referral source). No personally identifiable information is shared with Google Analytics.

You may disable cookies through your browser settings at any time. Doing so will not prevent you from using the website, though some functionality may differ.

5. Third-Party Services

Our website includes links to or integrates with third-party platforms, each governed by their own privacy policies:

• WhatsApp (Meta): Clicking our WhatsApp links transfers you to Meta's platform. Meta's Privacy Policy applies to those interactions.
• Google Maps: Location embeds are subject to Google's Privacy Policy.
• Google Fonts: Typography is loaded from Google's font servers.
• Social Media: Links to Instagram, Facebook, and YouTube are governed by those platforms' respective privacy policies.

6. Data Storage & Security

Appointment form submissions are processed via a secure server-side script and delivered to the clinic by email. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

We retain contact and health information submitted through this website for as long as necessary to manage your care and comply with applicable regulations, after which it is securely deleted.

7. Your Rights

In accordance with India's Digital Personal Data Protection Act, 2023 (DPDPA), you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Request erasure of your data (subject to legal retention obligations).
• Withdraw consent for communications at any time by contacting us directly.

To exercise any of these rights, contact us at drakshatashomeopathy@gmail.com.

8. Children's Privacy

This website is not directed at children under 13 years of age. We do not knowingly collect personal data from children. If a parent or guardian believes their child has submitted information to us, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page with an updated "last modified" date. Your continued use of the website after any changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related queries, requests, or concerns:

• Email: drakshatashomeopathy@gmail.com
• Phone / WhatsApp: +91 73852 10104
• Address: Dr. Akshata's Homeopathy, Shop No. 2, Om Shanti Heights, Wagholi Road, Sant Nagar, Lohegaon, Pune – 411047, Maharashtra, India